Store Management Career Opportunities

Restaurant General Manager

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

  • Driving excellence in customer service
  • Maintaining company standards in product and facility specifications
  • Supervising food handling procedures and operational processes
  • Exercising financial control to meet the restaurant profit margin targets
  • Selecting, training, developing and motivating employees

The RGM performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role models appropriate skills and behavior in the restaurant.

Assistant General Manager

The Assistant General Manager (AGM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include:

  • Driving excellence in customer service
  • Maintaining company standards in product and facility specifications
  • Supervising food handling procedures and operational processes
  • Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets

In addition, the AGM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The AGM performs hands-on operational work on an on-going basis to train employees, respond to customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.

 

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